To start an IT services company you need technical certifications, a service catalog (managed services, support, consulting), an MSP toolset, client contracts, and a sales process. Most MSPs launch in 1–3 months with $5,000–$25,000.
Choose between break/fix support, managed services (MSP), cloud migration, cybersecurity, or consulting; MSPs with monthly contracts have the most predictable revenue.
Earn certifications that build trust: CompTIA, Microsoft, Cisco, AWS, or Google Cloud; cybersecurity clients may require SOC 2 or specific compliance certifications.
Get RMM (remote monitoring, e.g., NinjaOne, ConnectWise Automate), PSA (ticketing/billing, e.g., ConnectWise Manage, Autotask), and backup and security tools.
Charge per-device ($100–$300/device/month) or per-user ($75–$200/user/month) for managed services; break/fix is hourly ($100–$200/hour); project work is fixed-fee.
Use master services agreements and SLA templates that define scope, response times, exclusions, and liability; contracts protect you and set client expectations.
Network at local business events, partner with complementary providers (CPAs, consultants), use LinkedIn outreach, and invest in local SEO for “IT support near me.”
Start with contractors for specialized work (networking, security); hire full-time technicians as recurring revenue stabilizes and covers payroll.
Follow best practices for your clients’ data, carry cyber liability insurance, and document your own security posture for clients who require vendor due diligence.
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Startup costs range from $5,000 for a solo consultant to $25,000+ for MSP software, certifications, insurance, and initial marketing investment.
Our AI assesses your business and generates a custom 90-day action plan with tasks, provider matches, and growth insights.
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